Return policy

Thank you for choosing Lepma. We are committed to providing you with high-quality products and excellent services. If you are not completely satisfied with your purchase, we will gladly offer you a return service. Please read the following return policy carefully for details.

Return conditions
To ensure that your return request is processed smoothly, please ensure that the following conditions are met:
  • Return period: You need to submit a return application within 30 days after receiving the product.
  • Item Condition: Returned items must be in original condition, unused or damaged, and contain all original packaging, tags, and accessories.
  • Proof of purchase: Please provide a valid proof of purchase or order number so that we can verify your purchase record.
Return process
  • Apply for return: Please contact our customer service team to apply for return,When requesting a return, please provide your order number, reason for return and relevant photos (if necessary).
  • Return Confirmation: Our customer service team will review and confirm whether the return conditions are met as soon as possible after receiving your application. Once approved, we will provide you with a return address and related instructions.
  • Returning merchandise: Please package your return merchandise properly and send it back to the designated address using trackable shipping. Return shipping costs are borne by the buyer, unless the reason for return is due to us sending the wrong item or the item having quality issues.
  • Return Processing: We will begin processing refunds after we receive the returned item and confirm its status. Refunds will be refunded according to the original payment method, and the processing time will be approximately 7-10 working days. The specific arrival time may vary depending on the payment method and bank processing time.
Special case
Customized Items: Customized items are non-returnable unless there is a quality issue or we ship the wrong item.
Promotional Items: Return policies for promotional items will vary based on the terms of the specific promotion, please review the relevant information before purchasing.

Exchange policy
If you wish to exchange an item, please follow the return process above and place a new order for the desired item. We currently do not provide direct exchange service.

Return address
Please contact customer service to provide you with the return address closest to you.

Contact us
If you encounter any problems during the return process or have any questions, please feel free to contact our customer service team. We will be happy to assist you and ensure that your problem is resolved promptly.

Thank you for choosing Lepma. We look forward to providing you with a pleasant shopping experience and thank you for your understanding and support.